Anticipate
Preventive maintenance
Its purpose is to check and care for the instrument before a failure interrupts your routine. Usage, the instrument’s history and the manufacturer’s recommendations help guide when it is scheduled.
Service and support · U.G.S.
Your instrument is still
part of your future.Let’s take care of it.
Exclusive Skalar support in Mexico for maintenance and the supply of consumables. Technical expertise and a close relationship to support your lab’s work.
Is your instrument malfunctioning?Request support01 / Maintenance
The care
your instrument needs.
Behind every analysis are time, samples and decisions. Maintenance supports that work: it helps address wear, check performance and plan the instrument’s care.
The work and spare parts needed depend on the model, its condition and the scope agreed for each service.
Resolve
Corrective service
When the instrument has a fault, the starting point is to understand the symptoms and assess its condition. That review shows what intervention it may need.
Plan
Ongoing care
Planning maintenance helps organize the lab’s schedule. Frequency and scope are set according to the instrument, its use and its history.
02 / Consumables and spare parts
Every part counts.
The right one, even more.
At UGS, we are the exclusive supplier of Skalar consumables in Mexico. We know your instruments and help you replenish the consumables and spare parts you need.
A precise reference. An accurate quote.
The Skalar part number is the main reference for identifying the consumable or spare part. Together with the quantity and pack size, it pinpoints what you need quoted.
If you don’t know the part number
We’ll help you identify it from the instrument model and a description of the part.
Compatibility, availability and delivery are confirmed for each request.
03 / Technical support
Understand what’s happening.
Define the next step.
Tell us what you see, since when, and at what point in operation it happens. You don’t need a diagnosis: we’re here to help you understand what’s going on.
We use that information to guide the review. If we need more details or need to assess the instrument, we’ll explain that to you before deciding how to proceed.
Before you reach out
Clarity.
From the start.
What does maintenance include?
It depends on the instrument and the service you need. The scope and terms should be defined in the proposal before you sign up; not every service includes the same work or spare parts.
Can I ask about an older instrument?
Yes. Share the model and, if you know it, the year or serial number. Whether we can service it depends on the instrument’s condition, current support and spare parts availability; each case is reviewed individually.
What information do I need to get a quote for consumables?
The Skalar part number, the quantity and the pack size you need. The instrument model can complement the request. If you don’t know the part number, we can help you identify it from the model and a description of the consumable or spare part.